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Job Description:
Position: Service Delivery ManagerLocation: BradfordSalary: Excellent salaryThe Company:Our client is a market leading print management organisation enjoying a sustained period of growth. Due to their considerable successes in securing high profile, high value contracts, they have recently restructured their operations and as a result are now looking to recruit a Service Delivery Manager to join their team.The Role:• The Service Delivery Manager is accountable for managing service delivery to one or more client accounts promoting continuous improvement of productivity, service quality and customer satisfaction.• Delivering service that meets SLA and delights the customer• Developing strong relationships and teams• Achieving productivity improvements• Transforming and growing the business• Ensures resources, capabilities and capacity to meet both existing and new business demand• Ownership of problems and incidents• Motivates, develops and mentors other service delivery employees and managers• Reports to the Service Delivery Manager Level 2 or 3. Role may also report to Account ManagementRequirements:• Print buying experience• Team/people management experience• Leadership• Client facing experience• Experience of a very busy and demanding environment• Strong governance and process skills• Effective communicator• POS experience is highly desirable• Retail sector experience is desirableLocation: UK-ALL Company: [n/a] Company Description: [n/a] Company Website: [n/a] In order to apply for this job, please click on the Apply Now button if you are a registered user, or contact directly: Name: Email: Phone: |
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