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Added on 30/07/2009, Views: 1048
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Job Description:
Pitney Bowes Management Services are a leading Outsourced and Managed Service Solutions provider within the Mail, Print and Document Management areana. We are currently seeking an experienced Customer Service Manager to be based at our client site in Central London. This is a unique opportunity to join a prestigious company who offer career development and progression as well as an excellent working environment. Our client in this instance is a large global banking institution
Key Objectives:
- Financial: To own the P&L account for the site, to be accountable for the continuous drive to improve revenue and margin, control costs and deliver consistently accurate reporting. To ensure all transactional reporting requirements are met in a timely manner
- Operational Performance: To ensure delivery of service as defined by Service Excellence and other quality standards. To drive the continuous development service provision via a clear understanding of the PBMS strategic aims on a daily basis. To manage the day to day delivery of the client contract through effective management of people, services and suppliers as appropriate to each site
- Staff Engagement: To foster an open culture of understanding of client need and task ownership, providing a clear, open route for career enhancement. To provide training to the on site teams to ensure that that on site teams have the appropriate skills and technical expertise to deliver operational performance. To set performance objectives for staff and manage performance against them using Performance Improvement plans to identify and address problem areas in a timely fashion. To conduct recruitment, induction, training at local site level
- Customer Engagement: To make PBMS the first thought of the client when considering change to any service line, whether currently managed by PBMS or not. To identify the key client relationships at site level and build those relationships in order to safeguard the longer term business through the delivery of service excellence and maintain customer satisfaction. To effectively manage the clients expectations, taking ownership at a local level and manage internal escalation when required.
Business Knowledge/Educational Background
- Operational Management experience in an outsourced environment
- Experience of building and development of relationships at middle management level
- People management experience – coaching and mentoring, management and motivation of a team,/ leading by example
- TUPE law, quality, health and safety and employment legislation
- Understanding of key operational reporting, specifically use of P&L, expense reports.
- Minimum A level standard education
- Good planning and organising skills, Flexible working approach, Interpersonal/ client facing skills
Job Type: Permanent
Salary: 40000 GBP
Job Reference Number: PBMS00BNP
Location:
London
Company:
Pitney Bowes Management Services Ltd
Company Description:
Outsorced and Managed services solutions within Mail, Print and Document Management. Part of Pitney Bowes Ltd, a $6.9 billon company with a global footprint
Company Website:
www.pitneybowes.co.uk
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