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Added on 21/07/2009, Views: 913
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Job Description:
Summary of Position:
- By management of the operational team, to understand and control the total cost to do business and identify opportunities for revenue/margin improvement.
- To closely manage the detail of service delivery as defined by SLA’s and Service Excellence. To escalate any significant opportunities or risks.
- To encourage by example an open culture of understanding of client need and task ownership.
- To maximise the positive experience for the client.
Accountabilities:
· Financial: To own the day to day costs of the assigned services and sites
· To review with the CSM revenue and costs on a monthly basis as the basis for tactical action to maintain margins
· Operational Performance: To drive the day to day delivery of the client contract through effective management of people and services
- To reinforce and deliver Service Excellence objectives
- To work with the CSM on the identification of development opportunities that will result in the achievement of the annual growth targets
- Staff Engagement: To provide training to direct reports and staff to ensure that that they have the appropriate skills and technical expertise to deliver operational performance
- To set performance objectives for staff and manage delivery against them, identifying and addressing issues in a timely fashion
- Customer Engagement: To identify local client relationships at site level and build those relationships in order to maintain customer satisfaction
- To effectively manage the clients’ expectations, taking ownership at a local level and manage internal escalation when required
Business Knowledge/Educational Background:
- Operational Supervisory experience in an outsourced environment
- Experience of building and development of client relationships
- People management experience – coaching, training, recruitment, induction
- TUPE law, quality, health and safety and employment legislation
- Minimum A level standard education
- Good planning and organising skills
- Flexible working approach
- Interpersonal/ client facing skills
For more information about this position, or to obtain a copy of the full position description, please contact a member of the UK Staffing team at uk.hr.recruitment@pb.com
Job Type: Contract
Salary: 12000 GBP
Job Reference Number: PBMS0040
Location:
Derbyshire
Company:
Pitney Bowes Management Services Ltd
Company Description:
Outsorced and Managed services solutions within Mail, Print and Document Management. Part of Pitney Bowes Ltd, a $6.9 billon company with a global footprint
Company Website:
www.pitneybowes.co.uk
In order to apply for this job, please click on the Apply Now button
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